Client Service Liaison

2 maanden geleden

Zaltbommel, Gelderland, Nederland Circana GmbH Voltijd

About the Role

Circana GmbH is a leading advisor on the complexity of consumer behavior. Our unparalleled technology, advanced analytics, cross-industry data, and deep expertise provide clarity that helps our clients take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet, enabling our clients to go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

Your Key Responsibilities

  • Be the right-hand person for clients, turning complexity into clarity.
  • Understand data deliveries and how clients use them for their business.
  • Manage different processes, such as report and database changes, and quality control.
  • Maintain a positive client satisfaction score by developing a strong client connection and ensuring clients' deliverables are completed and delivered on time and correctly.
  • Create improvement plans to move red clients to green again.
  • Work cross-functionally, addressing challenges through quick and effective resolution when required.
  • Ensure a consistent experience for all clients, regardless of size or commercial significance.
  • Train clients on our software.

Requirements

  • Take ownership of processes regarding clients.
  • Be up to speed on whatever is going on with clients and know their wants and needs.
  • Keep track of issues and ensure they are handled quickly and efficiently.
  • Have up to 2 years of experience in a relevant area.
  • Be able to keep track of multiple ongoing processes.
  • Take ownership and responsibility for clients.
  • Have provable skills and understanding of Excel and BI tools.
  • Not be afraid to make mistakes.

About Circana GmbH

We are fueled by our passion for continuous learning and growth. We seek and share feedback freely and celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion, believing in the undeniable strength that diversity brings to our business, employees, clients, and communities.

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