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Omnichannel Experience Manager

2 maanden geleden

Amsterdam, Noord-Holland, Nederland New Balance Voltijd

About New Balance:

New Balance is a leading global athletic footwear and apparel company that has been empowering people through sport and craftsmanship since 1906. Our mission is to create positive change in communities around the world by innovating fearlessly and challenging conventions.

Job Mission:

The Omnichannel Experience Manager will play a vital role in developing and managing the global omnichannel strategy within the region, connecting ECommerce and Retail touchpoints with the consumer and creating a seamless customer journey. This includes initiatives such as Endless Aisle, Click & Collect, Ship from Store, Gift Cards, and more.

Key Responsibilities:

  • Develop and implement the omnichannel strategy within the global framework to achieve an improved customer experience standard.
  • Lead the omnichannel project roadmap and collaborate with key partners to ensure alignment.
  • Work with supporting functions, including IT, Logistics, and Finance, to implement new tools and projects and develop efficient omnichannel fulfillment flows.
  • Set and manage budgets and targets for OMNI initiatives and support Ecommerce and Retail teams to achieve these goals.
  • Partner with Retail and Area Managers to identify and capitalize on business opportunities and address challenges, promoting best practice sharing and continuous improvement.
  • Collaborate with internal development teams to envision and build the future of our digital business and drive it to execution on an operational level.
  • Communicate key analytical insights and strategic actions to relevant key partners and collaborators to drive business growth.

Requirements for Success:

  • Relevant number of years of experience in omnichannel operations or digital transformation projects, preferably within the fashion retail industry.
  • Strong project and change management skills, with a track record of delivering projects through complex organisational structures.
  • Ability to influence regional objectives and requirements within a global framework.
  • Experience within a multi-market environment.
  • Excellent communication and stakeholder management skills with a proven ability to work with many levels of an organisation.
  • Strong understanding of ecommerce, retail, and supply chain processes.
  • A structured problem-solving approach using an analytical and solution-oriented approach.

What We Offer:

  • Discretionary Bonus Opportunity
  • Discount on the health insurance
  • 8% holiday allowance
  • Flexible Working Hours
  • Pension Scheme
  • 25 days Annual Leave per year
  • Up to €250 travel allowance each month
  • Hybrid working
  • Employee Discount
  • Work from-home allowance
  • Home working equipment
  • Sports subscription via OneFit
  • Flexibility to Work from Anywhere for up to four weeks per year
  • Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)