Customer Service Representative
16 uur geleden
Customer Service Agent
We are seeking an experienced Customer Service Agent to join our team at Speedlink. As a Customer Service Agent, you will be responsible for managing logistical flows and providing exceptional customer service.
Key Responsibilities:
- Provide customers with information regarding rates and services.
- Making bookings and monitoring shipments.
- Administrative handling of shipments.
- Keeping customers informed about the status of the shipment to be delivered.
- Registering complaints in a professional and customer-friendly way.
- Identifying sales signals and passing them on to the sales department.
Requirements:
- You have a completed MBO education and are available 40 hours per week.
- You have at least 3 years of experience in a similar position, preferably in the logistics sector.
- You are fluent in Dutch and English. Spanish, German, and/or French is an advantage.
- You are action-oriented and able to handle problems independently.
- You have good communication skills and know how to convey information to customers and colleagues.
- You are proficient in Office 365.
What We Offer:
At Speedlink, we offer a dynamic and challenging work environment where you can be result-oriented and entrepreneurial. The salary is in line with the market, and you will work in shifts between 7:00 and 21:00. We value humor and collegiality in our team.
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