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Customer Service Agent
We are seeking a skilled Customer Service Agent to join our team at Speedlink. As a Customer Service Agent, you will be responsible for managing logistical flows and providing exceptional customer service.
Key Responsibilities:
- Provide customers with accurate information regarding rates and services.
- Process bookings and monitor shipments to ensure timely delivery.
- Handle administrative tasks related to shipments, including documentation and communication with customers.
- Keep customers informed about the status of their shipments.
- Respond to customer complaints in a professional and courteous manner, escalating issues as necessary.
- Identify sales opportunities and communicate them to the sales team.
Requirements:
- Completed MBO education and availability to work 40 hours per week.
- At least 3 years of experience in a similar role, preferably in the logistics sector.
- Fluency in Dutch and English, with Spanish, German, and/or French being an asset.
- Strong communication and problem-solving skills, with the ability to work independently and as part of a team.
- Proficiency in Office 365.
What We Offer:
Speedlink is a dynamic organization that values hard work, humor, and collegiality. As a Customer Service Agent, you will have the opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our team. The salary is competitive, and you will work in shifts between 7:00 and 21:00.
We are committed to providing a positive and inclusive work environment, where you can grow and thrive. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
