Customer Service Representative
5 dagen geleden
Job Summary
Abbott is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Services and Support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide accurate and timely assistance to customers via phone, email, and online channels.
- Assess customer needs and provide technical information and advice to resolve issues.
- Work collaboratively with cross-functional teams to propose and provide resolution to customer issues.
- Provide level 1 and level 2 support to customers, making technical recommendations to ensure issues are resolved.
- Contribute to the development and implementation of quality systems to ensure customer satisfaction.
Requirements
- Minimum of 2-3 years of experience in customer relations or technical support.
- Excellent problem-solving and communication skills.
- Ability to work in a team-oriented environment and adapt to changing priorities.
- Fluency in multiple languages, with English as the primary language.
- Knowledge of clinical laboratory experience is a plus.
Working Conditions
This role will be based in a dynamic and fast-paced environment, requiring strong communication and problem-solving skills. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction.
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