Customer Support Specialist
15 uur geleden
We zoeken een enthousiaste en communicatieve medewerker voor onze Customer Success afdeling. Als Customer Support Specialist ben je de eerste contactpersoon voor onze klanten en help je ze met hun vragen en problemen. Je bent verantwoordelijk voor het ondersteunen van klanten via de telefoon, e-mail en chat, en je gebruikt data om klanten te helpen met vragen die ze nog niet gesteld hebben over ons systeem en functionaliteiten.
Je taken en verantwoordelijkheden- Je ondersteunt klanten via de telefoon, e-mail en chat;
- Je gebruikt data om klanten te helpen met vragen die ze nog niet gesteld hebben;
- Je werkt samen met het team om klanten te helpen met complexe problemen;
- Je bent verantwoordelijk voor het oplossen van klachten en het verbeteren van de klantenservice.
- HBO werk- en denkniveau, en minimaal een afgeronde MBO-niveau 4 opleiding;
- Werkervaring als customer support medewerker (voor boekhoudsoftware) is een plus;
- Affiniteit met administraties en automatisering;
- Uitstekende communicatieve en schriftelijke vaardigheden;
- Goede beheersing van de Nederlandse taal;
- Klantgerichtheid: je luistert goed naar wat de klant nodig heeft en gaat op zoek naar een passende oplossing.
- Een functie afhankelijk van de ervaring die jij meeneemt: €2500 - €3500 bruto per maand;
- Een functie voor uur in de week;
- Werken in een prachtig oud pand;
- Goed verzorgde lunch, inclusief saladebar die elke dag vers gevuld wordt;
- Deels thuiswerken is mogelijk;
- Reiskosten-, OV-, of thuiswerkvergoeding;
- Een premievrij pensioen.
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