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Diabetes Patient Services Specialist

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Heerlen, Limburg, Nederland Medtronic Voltijd

Transforming Healthcare with Passion and Expertise

At Medtronic, we're committed to improving the lives of millions of people worldwide. As a key member of our team, you'll play a vital role in delivering exceptional customer service and technical support to our valued customers.

About the Role

You'll be responsible for:

  • Providing expert technical support and guidance to customers on Medtronic Diabetes products, ensuring they receive safe and reliable service.
  • Responding to customer inquiries, addressing product operation, troubleshooting, specifications, warranty, and parts/accessories.
  • Ensuring compliance with call quality standards and managing time effectively to achieve team and individual Key Performance Indicators (KPI).
  • Effectively communicating with customers to resolve issues and answer questions according to department protocols and requirements.

Requirements

To succeed in this role, you'll need:

  • At least 1 year of customer service or support experience in a contact centre, office, or helpdesk environment.
  • Strong oral and written language skills in German and English.
  • Effective multi-tasking skills, navigating between programs to access customer data and input text during calls.

What We Offer

We're committed to providing a competitive salary and benefits package, including:

  • Flexible working environment.
  • Annual Incentive Plan % depending on company results.
  • Pension scheme and group discount on healthcare insurance.
  • Training possibilities via Cornerstone/Skills Lab.
  • Employee Assistance Program and Recognize (our global recognition program).

Our Commitment to Inclusion, Diversity, and Equity

We're dedicated to creating a workplace where everyone belongs, is respected, and feels valued for who they are and the life experiences they contribute. We believe equity starts beyond our workplace and we must play a role in addressing systemic inequities in our communities to have long-term sustainable impact.