Global Key Account Executive

7 dagen geleden

Randstad, Nederland Nigel Wright Group Voltijd

About Trioworld

Trioworld is a leading global manufacturer of sustainable and innovative flexible packaging solutions. The company has an annual turnover of approximately €1.2 billion and is dedicated to driving sustainability and innovation in its industry. Focused on creating a circular economy, Trioworld integrates recycled materials and develops cutting-edge technologies to reduce environmental impact and meet the evolving needs of its customers.

Functional Profile

Achieving sales and margin targets in assigned market segment (IWS film) by advising and promoting sales to (potential) customers and acquiring new (customers).

Result Areas, Core Activities and Result Criteria

Market Information

  • Keeping abreast of new technological developments at customers, suppliers, and competitors by visiting companies/fairs, machine builders, professional literature, drawing up and giving presentations, etc;
  • Performing market analyses (including SWOT analyses), setting up competition analyses, and reporting findings to management.

Turnover/Margin

  • Draw up an account/acquisition plan to achieve medium/long-term commercial objectives, make a proposal for positioning, and, following approval, implement the plan of approach;
  • Building up and expanding a network of (potential) customers at various levels, visiting customers or maintaining contact with local intermediaries and giving instructions, installers, using social media, etc., all in three foreign languages;
  • Drawing up quotations, discussing these including delivery times and conditions with clients, advising on export conditions (insurance, etc.), and concluding/drawing up contracts (price agreements, etc.);
  • Maintaining contact with the office staff to reserve capacity for customers in response to leads (taking into account the transition time and credit limit of customers), transferring appointments, and recording information in an automated system, etc.

Advised Clients and Relationship Management

  • Providing commercial information about products (including qualities, services, systems, prices, delivery conditions/payment options, etc.);
  • Advising customers on technical aspects (application, material properties, printing of outer layer of film, etc.) and involving colleagues in specific technical issues if necessary;
  • Searching for solutions and alternatives (with customers) also regarding logistics issues and involving the logistics department for optimization of appointments.

Other Contributions (Process Optimisation)

  • Handling complaints, having complaints investigated by the quality department, assessing the justification, and looking for possible solutions (where possible in cooperation with customers);
  • Contributing to setting up a CRM system for securing information; contributing to improving/optimising processes (also departmental);
  • Preparing monthly reports for customer service and dealing with financial issues with the Finance department.

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