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Customer Support Expert
2 maanden geleden
We are seeking an experienced Support Specialist to join our team at TAGGRS. As a key member of our Service Desk team, you will play a crucial role in helping our customers get the most out of their tracking solutions.
Key Responsibilities- Handle first-line calls, chats, and emails from customers, resolving 85% of incidents on a daily basis.
- Collaborate with colleagues to resolve complex issues and provide timely resolutions.
- Compile user instructions and documentation to improve the service and customer experience.
- Transfer knowledge and expertise to new or less experienced colleagues, serving as an example and point of contact within the team.
- Provide advice on process improvements to enhance the service and customer experience.
- At least 2 years of experience in a customer support role, preferably in the software development industry.
- Excellent communication skills, both written and verbal, to effectively assist customers and provide timely resolutions.
- Strong problem-solving and troubleshooting abilities to identify and resolve technical issues related to tracking tools.
- Familiarity with Google Tag Manager.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities simultaneously.
- Fluency in Dutch and English.
At TAGGRS, we are committed to providing marketers and developers with tools for optimal tracking. Our goal is to help companies get the most out of their tracking solutions, and we believe that our team is the key to achieving this goal.
We are looking for a talented and experienced Support Specialist to join our team and help us deliver exceptional customer service and support. If you are passionate about providing top-notch support and have a strong background in customer support, we encourage you to apply for this exciting opportunity.
