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Technical Support Specialist

2 maanden geleden


Utrecht, Utrecht, Nederland Team ITG Voltijd
About the Role

We are seeking a skilled Technical Support Engineer to join our team at Deployteq. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our clients, ensuring they receive the best possible experience with our marketing automation platform.

Responsibilities
  • Analyze customer inquiries and provide clear, concise solutions to their technical issues.
  • Collaborate with our Development team to resolve complex technical problems and implement platform improvements.
  • Communicate effectively with clients to understand their needs and provide tailored advice on platform usage.
  • Work closely with our Client Services team to deliver innovative campaign solutions that meet client objectives.
  • Stay up-to-date with the latest platform developments and provide training to clients on new features and functionality.
Requirements
  • Proven experience in a technical support role, with a strong understanding of marketing automation platforms.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Strong analytical skills, with the ability to identify and resolve complex technical issues.
  • Fluency in Dutch and English, with excellent written and verbal communication skills.
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including a revenue-dependent bonus.
  • A comprehensive training program, with access to the latest marketing automation technologies.
  • A fun and collaborative team culture, with regular social events and team-building activities.