BESS Customer Support Engineer

3 weken geleden

Almere, Flevoland, Nederland Alfen Voltijd

Job Summary

Alfen is seeking a highly skilled Technical Support Officer to join our Support team. As a Technical Support Officer, you will be responsible for providing technical support to our BESS customers in the Netherlands, UK, and Scandinavia.

Key Responsibilities

  • Provide technical support to customers via various communication channels.
  • Analyze and document product field problems.
  • Own the communication between customers and the organization for all operational topics.
  • Monitor assets both preventively and proactively.
  • Perform remote troubleshooting and alarm investigations.
  • Record all alarms in our ticketing system and keep customers informed about each stage of the operational state of the asset.
  • Carry out performance analyses using our supervision control and data acquisition systems.
  • Create Work Orders for on-site visits when required.
  • Ensure safety and quality requirements are met.
  • Oversee queues to allocate the right priority to cases and ensure SLAs are met.
  • Launch SW updates when needed and keep customers informed.
  • Work autonomously and with minimal supervision to ensure high customer satisfaction rates.
  • Work on call evening/night shifts sporadically as we provide 24/7 support.

Requirements

  • Bachelor's degree in engineering, preferably in Electrical, Electronics, or Energy field.
  • A minimum of 2 years' hands-on experience carrying out diagnosis, troubleshooting, and repairs in at least one of the following industries: Industrial Battery Systems, Energy, DC/AC Chargers, E-Mobility, Automotive (on electrical/electronic systems).
  • Very familiar with reading Electrical Diagrams/Schematics.
  • You speak, read, and write fluently in English (speaking additional Central European languages will be considered a plus).
  • 2+ years' experience in a Technical Support role.

What We Offer

  • An independent and responsible job with room for personal input, new ideas, initiatives, and entrepreneurship.
  • A fast-growing company with a clear focus on conquering the market and focusing on the energy transition.
  • A pleasant, open, and informal working atmosphere where, in addition to work, activities are also part of Alfen's culture.
  • An appropriate benefits package, including a phone and laptop.
  • Vacation days + days off granted due to a reduction in working hours per year.
  • Motivated colleagues who are willing to share knowledge and opportunities to develop as a professional.

Location

The place of employment is Almere.

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