Technical Support Specialist
3 weken geleden
Technical Support Specialist
As a Technical Support Specialist at Alfen, you will play a crucial role in ensuring the optimal performance of our BESS systems. Your primary responsibility will be to provide technical support to our customers in the Netherlands, UK, and Scandinavia.
Key responsibilities include:
- Providing technical support via email, tickets, and phone calls
- Analyzing and documenting product field problems
- Ensuring seamless communication between customers and the organization for all operational topics
- Monitoring assets preventively and proactively
- Performing remote troubleshooting and alarm investigations
- Recording alarms in our ticketing system and keeping customers informed
- Carrying out performance analyses using our supervision control and data acquisition systems
- Creating work orders for on-site visits when required
- Ensuring safety and quality requirements are met
- Overseeing queues to allocate the right priority to cases and ensuring SLAs are met
- Launching SW updates when needed and keeping customers informed
Requirements
- Bachelor's degree in engineering, preferably in Electrical, Electronics, or Energy
- Minimum 2 years of hands-on experience in diagnosis, troubleshooting, and repairs in industries such as Industrial Battery Systems, Energy, DC/AC Chargers, E-Mobility, or Automotive
- Excellent knowledge of reading electrical diagrams/schematics
- Fluent English language skills (additional Central European languages considered a plus)
- 2+ years of experience in a Technical Support role
What We Offer
At Alfen, we offer an independent and responsible job with room for personal input, new ideas, initiatives, and entrepreneurship. We are a fast-growing company with a clear focus on conquering the market and focusing on the energy transition. Our working atmosphere is pleasant, open, and informal, with opportunities for development and knowledge sharing.
Location
The place of employment is Almere.
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