Electrical Support Specialist

3 weken geleden

Almere, Flevoland, Nederland Alfen Voltijd

Job Summary:

We are seeking an experienced Electrical Support Specialist to join our team at Alfen. The successful candidate will be responsible for providing technical support to our BESS customers in the Netherlands, UK, and Scandinavia.

Key Responsibilities:

  • Provide technical support to customers via email, tickets, and phone calls.
  • Analyze and document product field problems.
  • Own the communication between customers and the organization for all operational topics.
  • Monitor assets both preventively and proactively.
  • Perform remote troubleshooting and alarm investigations.
  • Record all alarms in our ticketing system and keep customers informed for each stage of the operational state of the asset.
  • Carry out performance analyses using our supervision control and data acquisition systems.
  • Create Work Orders for on-site visits when required.
  • Ensure safety and quality requirements are met.
  • Oversee queues to allocate the right priority to cases and ensure SLAs are met.
  • Launch SW updates when needed and keep customers informed.
  • Work autonomously and with minimal supervision to ensure high customer satisfaction rate.

Requirements:

  • Bachelor's degree in engineering, preferably in Electrical, Electronics, or Energy field.
  • A minimum of 2 years' hands-on experience in carrying out diagnosis, troubleshooting, and repairs in at least one of the following industries: Industrial Battery Systems, Energy, DC/AC Chargers, E-Mobility, Automotive (on electrical/electronic systems).
  • Very familiar with reading Electrical Diagrams/Schematics.
  • You speak, read, and write fluently in English (speaking additional Central European languages will be considered a plus).
  • 2+ years' experience in a Technical Support role.

What We Offer:

An independent and responsible job with room for personal input, new ideas, initiatives, and entrepreneurship. Alfen is a fast-growing company with a clear focus on conquering the market and focusing on the energy transition. All this takes place in a pleasant, open, and informal working atmosphere where, in addition to work, activities are also part of Alfen's culture.

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