Energy Storage Technical Support Officer
3 weken geleden
Job Summary
Alfen is seeking a highly skilled Technical Support Officer to join our Support team. As a Technical Support Officer, you will be responsible for providing technical support to our BESS customers in the Netherlands, UK, and Scandinavia.
Key Responsibilities
- Provide technical support to customers via various communication channels.
- Analyze and document product field problems.
- Own the communication between customers and the organization for all operational topics.
- Monitor assets both preventively and proactively.
- Perform remote troubleshooting and alarm investigations.
- Record all alarms in our ticketing system and keep customers informed about each stage of the operational state of the asset.
- Carry out performance analyses using our supervision control and data acquisition systems.
- Create Work Orders for on-site visits when required.
- Ensure safety and quality requirements are met.
- Oversee queues to allocate the right priority to cases and ensure SLAs are met.
- Launch SW updates when needed and keep customers informed.
- Work autonomously and with minimal supervision to ensure high customer satisfaction rates.
Requirements
- Bachelor's degree in engineering, preferably in Electrical, Electronics, or Energy field.
- A minimum of 2 years' hands-on experience carrying out diagnosis, troubleshooting, and repairs in at least one of the following industries: Industrial Battery Systems, Energy, DC/AC Chargers, E-Mobility, or Automotive (on electrical/electronic systems).
- Very familiar with reading Electrical Diagrams/Schematics.
- You speak, read, and write fluently in English (speaking additional Central European languages will be considered a plus).
- 2+ years' experience in a Technical Support role.
What We Offer
- An independent and responsible job with room for personal input, new ideas, initiatives, and entrepreneurship.
- A fast-growing company with a clear focus on conquering the market and focusing on the energy transition.
- A pleasant, open, and informal working atmosphere where, in addition to work, activities are also part of Alfen's culture.
- An appropriate benefits package, including a phone and laptop.
- Vacation days + days off granted due to a reduction in working hours per year.
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