Special Services Support Specialist
18 uur geleden
Special Services Support Agent
At Speedlink, we are seeking a highly skilled and detail-oriented Special Services Support Agent to join our team. As a key member of our Special Services team, you will play a crucial role in ensuring the timely and accurate processing of information into relevant systems.
Key Responsibilities:
- Calculate and register costs and revenues for shipments, adhering to company policies.
- Process shipment data in relevant systems with precision and speed.
- Perform specific counting activities to ensure accuracy.
- Provide IODs/PODs upon request and support customs administration.
- Process invoices and handle queries, disputes, and claims efficiently.
- Generate updated reports for internal and external purposes using relevant reporting tools.
Requirements:
- Fluency in written and spoken English, with the ability to communicate in Dutch.
- Secondary vocational education (NL MBO-).
- Working knowledge of Microsoft Office.
- Experience in customer service, administration, reporting, and general support.
What We Offer:
As a Special Services Support Agent at Speedlink, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to maximize Special Services revenue, margin, service quality, and customer satisfaction. If you are a team player with a good understanding of customer service and a passion for improvement, we encourage you to apply.
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