Global Customer Care Representative
4 dagen geleden
Responsibilities
Your key responsibilities will include:
- Responding to customer inquiries via email in a timely and professional manner.
- Troubleshooting issues and providing solutions to ensure customer satisfaction.
- Collaborating with internal teams to resolve complex cases.
- Maintaining accurate records of customer interactions and resolutions.
- Identifying opportunities for process improvements and customer experience enhancements.
- Reporting on customer care progress in weekly sales meetings.
Requirements
To be successful in this role, you will need:
- Previous experience in customer service or a related field.
- Strong written and verbal communication skills in English.
- Previous experience using customer support software and CRM tools (preferably Zendesk).
- Ability to handle multiple customer requests in a fast-paced environment.
- Ability to work independently with minimal supervision.
- Problem-solving mindset with attention to detail.
- Additional languages are a plus: Romanian, Slovak, French, or Arabic.
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