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Customer Relations Manager

2 maanden geleden


Amersfoort, Utrecht, Nederland Ikea Voltijd
About the Role

We are seeking a highly skilled Customer Relations Manager to join our team at IKEA Amersfoort. As a key member of our commercial team, you will be responsible for building and retaining long-lasting relationships with new and existing customers.

Key Responsibilities
  • Build and retain long-lasting relationships with new and existing customers.
  • Secure that we meet their expectations throughout their entire shopping experience in a multi-channel environment.
  • Be a pro-active partner in the store management team and the store commercial team.
  • Lead and manage the customer relations department to fulfil the purpose of the function.
What You'll Be Doing Day to Day

You will be responsible for:

  • Building and retaining long-lasting relationships with new and existing customers.
  • Securing that we meet their expectations throughout their entire shopping experience in a multi-channel environment.
  • Being a pro-active partner in the store management team and the store commercial team.
  • Leading and managing the customer relations department to fulfil the purpose of the function.
Our Team

At IKEA, we believe in creating a workplace where everyone is welcome and can be themselves. We are a team of passionate and dedicated individuals who are committed to making a difference for as many people and the planet as possible.

What We Offer
  • A gross monthly salary between €4,000 and €6,000, depending on your knowledge and experience.
  • A 13th month and 8% holiday pay.
  • A collective bonus scheme.
  • Travel costs for public transport are 50% reimbursed.