Customer Relations Manager

3 dagen geleden


Amersfoort, Utrecht, Nederland Ikea Voltijd

About the Role

We are seeking a Customer Relations Manager to join our team at IKEA Amersfoort. As a key member of our commercial team, you will be responsible for building and retaining long-lasting relationships with new and existing customers.

Key Responsibilities

  • Build and retain long-lasting relationships with new and existing customers.
  • Secure that we meet their expectations throughout their entire shopping experience in a multi-channel environment.
  • Be a pro-active partner in the store management team and the store commercial team.
  • Lead and manage the customer relations department to fulfil the purpose of the function.

Requirements

  • Ambition to grow personally and professionally.
  • Passionate about working with people and can inspire, coach and lead change across all functions.
  • Entrepreneurship spirit and is a true IKEA ambassador with a passion for our vision, culture & values.
  • Believes in the impact of good team development and that it is key to achieve good results.
  • Visionary, strategic and has the drive and commitment to proactively build relationships with customers.

What We Offer

  • A gross monthly salary between €4,000 and €6,000, depending on your knowledge and experience.
  • A 13th month and 8% holiday pay.
  • A collective bonus scheme.
  • Travel costs for public transport are 50% reimbursed.

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