Customer Relations Manager
3 weken geleden
We are seeking a highly skilled Customer Relations Manager to join our team at IKEA Amersfoort. As a key member of our commercial team, you will be responsible for building and retaining long-lasting relationships with new and existing customers.
Key Responsibilities- Build and retain long-lasting relationships with new and existing customers
- Secure that we meet their expectations throughout their entire shopping experience in a multi-channel environment
- Be a pro-active partner in the store management team and the store commercial team
- Lead and manage the customer relations department to fulfil the purpose of the function
- Drive a customer-focused culture and support customer and co-worker behavior in an omni-channel environment
- Optimize waiting times from home to home and actively involve other functions to support a positive shopping experience
- Lead our business through people by securing competent, high-performing and customer-focused leaders who develop and empower diverse co-workers to exceed customers' expectations
- Ambition to grow personally and professionally
- Passionate about working with people and can inspire, coach and lead change across all functions
- Entrepreneurship spirit and is a true IKEA ambassador with a passion for our vision, culture & values
- Believes in the impact of good team development and that it is key to achieve good results
- Visionary, strategic and has the drive and commitment to proactively build relationships with customers
- Can translate customer insights into clear tactics that will enhance the customer experience
- Challenges the way we do things by looking for and implementing better ways
- Good analytical and numerical skills
- Omnichannel selling is a normal way of working for you and you see the opportunity in each layer of omnichannel
We offer a competitive salary, a 13th month and 8% holiday pay, a collective bonus scheme, and travel costs for public transport. We also offer a lease bicycle or compensation for travel costs if you live within a certain radius of the IKEA branch.
We are committed to creating a safe and inclusive work environment where everyone feels welcome and valued. We believe that happy, satisfied employees deliver great performance, and we strive to create a workplace where everyone can grow and develop.
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