Customer Relations Manager

3 weken geleden

Amersfoort, Utrecht, Nederland Ikea Voltijd
About the Role

We are seeking a highly skilled Customer Relations Manager to join our team at IKEA Amersfoort. As a key member of our commercial team, you will be responsible for building and retaining long-lasting relationships with new and existing customers.

Key Responsibilities
  • Build and retain long-lasting relationships with new and existing customers
  • Secure that we meet their expectations throughout their entire shopping experience in a multi-channel environment
  • Be a pro-active partner in the store management team and the store commercial team
  • Lead and manage the customer relations department to fulfil the purpose of the function
  • Drive a customer-focused culture and support customer and co-worker behavior in an omni-channel environment
  • Optimize waiting times from home to home and actively involve other functions to support a positive shopping experience
  • Lead our business through people by securing competent, high-performing and customer-focused leaders who develop and empower diverse co-workers to exceed customers' expectations
Requirements
  • Ambition to grow personally and professionally
  • Passionate about working with people and can inspire, coach and lead change across all functions
  • Entrepreneurship spirit and is a true IKEA ambassador with a passion for our vision, culture & values
  • Believes in the impact of good team development and that it is key to achieve good results
  • Visionary, strategic and has the drive and commitment to proactively build relationships with customers
  • Can translate customer insights into clear tactics that will enhance the customer experience
  • Challenges the way we do things by looking for and implementing better ways
  • Good analytical and numerical skills
  • Omnichannel selling is a normal way of working for you and you see the opportunity in each layer of omnichannel
What We Offer

We offer a competitive salary, a 13th month and 8% holiday pay, a collective bonus scheme, and travel costs for public transport. We also offer a lease bicycle or compensation for travel costs if you live within a certain radius of the IKEA branch.

We are committed to creating a safe and inclusive work environment where everyone feels welcome and valued. We believe that happy, satisfied employees deliver great performance, and we strive to create a workplace where everyone can grow and develop.

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