Service Delivery Manager

3 weken geleden

Amsterdam, Noord-Holland, Nederland Payconiq Voltijd

Service Delivery Manager

At Payconiq, we're shaping the future of payment by creating a modular, API-based technology platform that seamlessly integrates within the European payment ecosystem. Our team of over 40 different nationalities is rapidly expanding as we set out to become a trusted leader in smart processing and payment solutions across Europe.

We're looking for a Service Delivery Manager to join our international team of open-minded, ambitious, and fun colleagues. As a Service Delivery Manager, you'll support your team and help them with tasks related to our service and commercial agreements. You'll manage Payconiq's iDEAL portfolio and stay in close contact with our partners.

Your responsibilities will include:

  • Maintaining communication with stakeholders to ensure stakeholder satisfaction.
  • Monitoring service performance and ensuring our services meet the agreed standards.
  • Identifying areas for improvement and implementing service improvement plans.
  • Developing and maintaining standard operating procedures and ensuring the processes are followed.
  • Reporting on service performance or issues, using the reports to inform stakeholders and guide them in their decision-making.
  • Managing and resolving service incidents while minimizing the impact on customers.
  • Facilitating the team on problem management processes.

You'll be able to bring:

  • 5+ years of experience in similar roles.
  • Experience working on continuous improvements and automation of existing processes.
  • Strategic planning and good leadership skills.
  • Excellent organizational and administration skills.
  • Good communication skills, with the ability to communicate effectively with external parties and other teams in a clear and concrete manner.
  • High proficiency in English (Dutch is a plus).
  • A client-oriented mindset.
  • Your honest opinion and the ability to provide constructive feedback to others.
  • A proactive and 'can-do' attitude, always looking for ways to create a welcoming environment for colleagues and never shy to take action where needed.
  • A critical view, always looking for ways to further improve your own and our team's efforts.
  • A desire to share knowledge and the ability to act as a mentor to others.

We offer a range of benefits, including:

  • 30 vacation days per year, with the possibility to purchase up to 10 extra days.
  • Commuting allowance covers 0.21€ per km.
  • Pension plan (in addition to your base salary, no personal contribution, fully paid by employer).
  • Collective health insurance with CZ (reduced fees).
  • ANW, WIA, collective accident insurance (paid by Payconiq).
  • Training Budget: 5% of annual gross salary (in addition to your base salary).
  • WFH allowance: EUR 2 per worked day from home.
  • Internet allowance: 25 euro per month.
  • Desk & Chair from employer: employee is owner.
  • Mobile phone policy: bring your own device EUR 500 per 2-year, SIM card from Payconiq.
  • Structural WFH Policy: hybrid model.
  • Voluntary work: 3 days per year.
  • MacBook pro laptop.
  • LinkedIn Learning.
  • ASR Vitality program.
  • Relocation package: Visa sponsorship and digital support throughout the relocation process.

The hiring process will consist of:

  • 3 interviews with: HR, your team, and the Hiring Manager.
  • 1 offline assignment.

We're looking for someone who is passionate about delivering exceptional service and is committed to excellence. If you're a motivated and results-driven individual who is looking for a new challenge, we'd love to hear from you.

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