SAP Service Delivery Manager
4 weken geleden
We are seeking a highly experienced Principal Consultant to lead our SAP EHS transformation projects. As a key member of our team, you will be responsible for managing services and projects, establishing new ways of working, and driving engagement with our customers.
Key Responsibilities:
- Manage services and projects to ensure delivery with agreed SLAs and KPIs
- Establish methods, cooperation models, and new ways of working (e.g. DevOps, Agile)
- Be a trusted partner and drive engagement directly with the business on the customer side
- Identify opportunities for digitization leveraging AI, Blockchain, IoT, and other levers
Requirements:
- Previous experience in leading managed services engagements for global customers
- Strong knowledge of ITIL processes
- Stakeholder Management
- Experience with managing multi-locational teams, including offshore and near-shore teams
- Fluent written and spoken English
Preferred Skills:
- Experience in leading teams from onsite for successful delivery of SAP full cycle implementations/services as project manager/service delivery manager for on-site and offshore teams
- Experience in working with location business managers and in-depth knowledge of business processes, support processes, and improvement initiatives
- Experience in guiding customers and establishing DevOps models of delivery
- Experience in the areas of discrete manufacturing, automotive, and chemicals
About Us:
Infosys is a global market leader in business consulting and technology solutions. We support customers in over 70 countries to stay ahead of the competition and innovation trends. As a renowned partner of future-oriented companies, we help our customers grow in a constantly changing world.
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