Service Delivery Manager

1 week geleden

Amsterdam, Noord-Holland, Nederland Payconiq Voltijd

Service Delivery Manager

At Payconiq, we're shaping the future of payment by creating a modular, API-based technology platform that seamlessly integrates within the European payment ecosystem. Our team of over 40 different nationalities is rapidly expanding as we set out to become a trusted leader in smart processing and payment solutions across Europe.

We're looking for a Service Delivery Manager to join our international team of open-minded, ambitious, and fun colleagues. As a Service Delivery Manager, you'll support your team and help them with tasks related to our service and commercial agreements. You'll manage Payconiq's iDEAL portfolio and stay in close contact with our partners.

Your responsibilities will include:

  • Maintaining communication with stakeholders to ensure stakeholder satisfaction.
  • Monitoring service performance and ensuring our services meet the agreed standards.
  • Identifying areas for improvement and implementing service improvement plans.
  • Developing and maintaining standard operating procedures and ensuring the processes are followed.
  • Reporting on service performance or issues, using the reports to inform stakeholders and guide them in their decision-making.
  • Managing and resolving service incidents while minimizing the impact on customers.
  • Facilitating the team on problem management processes.

As a Service Delivery Manager, you'll bring:

  • 5+ years of experience in similar roles.
  • Experience working on continuous improvements and automation of existing processes.
  • Strategic planning and good leadership skills.
  • Excellent organizational and administration skills.
  • Good communication skills, with the ability to communicate effectively with external parties and other teams in a clear and concise manner.
  • High proficiency in English (Dutch is a plus).
  • A client-oriented mindset.
  • Your honest opinion and the ability to provide constructive feedback to others.
  • A proactive and 'can-do' attitude, always looking for ways to create a welcoming environment for colleagues and never shy to take action where needed.
  • A critical view, always looking for ways to further improve your own and our team's efforts.
  • A desire to share knowledge and the ability to act as a mentor to others.

We offer a range of benefits, including:

  • 30 vacation days per year, with the possibility to purchase up to 10 extra days.
  • Commuting allowance covers 0.21€ per km.
  • Pension plan (in addition to your base salary, no personal contribution, fully paid by employer).
  • Collective health insurance with CZ (reduced fees).
  • ANW, WIA, collective accident insurance (paid by Payconiq).
  • Training Budget: 5% of annual gross salary (in addition to your base salary).
  • WFH allowance: EUR 2 per worked day from home.
  • Internet allowance: 25 euro per month.
  • Desk & Chair from employer: employee is owner.
  • Mobile phone policy: bring your own device EUR 500 per 2-year, SIM card from Payconiq.
  • Structural WFH Policy: hybrid model.
  • Voluntary work: 3 days per year.
  • MacBook pro laptop.
  • LinkedIn Learning.
  • ASR Vitality program.
  • Relocation package: Visa sponsorship and digital support throughout the relocation process.

The hiring process will consist of:

  • 3 interviews with: HR, your team, and the Hiring Manager.
  • 1 offline assignment.

We're looking for someone who is passionate about delivering exceptional service and improving processes. If you're a motivated and organized individual with excellent communication skills, we'd love to hear from you.

What we offer:

We're committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their skills. We offer a range of benefits, including a competitive salary, comprehensive health insurance, and opportunities for professional development.

How to apply:

If you're interested in this exciting opportunity, please submit your application, including your resume and a cover letter, to our HR department. We look forward to hearing from you

  • Service Delivery Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Cognizant Voltijd

    Service Delivery ManagerTitle: Service Delivery Manager - ServiceNow (Dutch speaking)Your role: As a Service Delivery Manager, you will report to senior leadership and oversee all functions within the delivery organization. The goal is to ensure the release of high-quality services to our clients. You will be responsible for managing the delivery of...

  • SAP Service Delivery Manager

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Infosys Voltijd

    Job Title: SAP Service Delivery ManagerAbout the Role:We are seeking an experienced SAP Service Delivery Manager to join our team at Infosys. As a key member of our organization, you will be responsible for leading the delivery of SAP services to our global customers.Key Responsibilities:- Lead the delivery of SAP services to global customers- Manage a team...

  • Service Delivery Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Payconiq Voltijd

    About PayconiqPayconiq is a leading payment technology platform that is shaping the future of payment solutions across Europe. Our team of over 180 professionals from 40 different nationalities is rapidly expanding as we strive to become a trusted leader in smart processing and payment solutions.Job Title: Service Delivery ManagerWe are seeking a highly...

  • Senior Delivery Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Yacht Voltijd

    Senior Delivery ManagerHet UWV is op zoek naar een Senior Delivery Manager die de spin in het web vormt tussen alle betrokken organisatie onderdelen binnen en buiten UWV. De kandidaat moet de samenhang tussen infra, software en security begrijpen en vertalen naar de organisatie.VerantwoordelijkhedenDe sr Service Delivery Manager vormt de spin in het web...

  • Service Delivery Manager

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Payconiq Voltijd

    Service Delivery ManagerPayconiq is a leading provider of payment solutions, shaping the future of payment by creating a modular, API-based technology platform that seamlessly integrates within the European payment ecosystem. Our team of over 40 different nationalities is rapidly expanding as we set out to become a trusted leader in smart processing and...

  • Service Delivery Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Payconiq Voltijd

    Service Delivery ManagerPayconiq is a leading provider of payment solutions, shaping the future of payment by creating a modular, API-based technology platform that seamlessly integrates within the European payment ecosystem. Our team of over 40 different nationalities is rapidly expanding as we set out to become a trusted leader in smart processing and...

  • Service Delivery Manager

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Payconiq Voltijd

    Service Delivery ManagerAt Payconiq, we're shaping the future of payment by creating a modular, API-based technology platform that seamlessly integrates within the European payment ecosystem. Our team of over 40 different nationalities is rapidly expanding as we set out to become a trusted leader in smart processing and payment solutions across Europe.We're...

  • SAP Service Delivery Manager

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Infosys Voltijd

    Job DescriptionAre you a seasoned Principal Consultant with a strong background in managing services and transformation projects? Do you want to expand your expertise and take on new challenges? We have an exciting opportunity for you to join our team at Infosys as a SAP Service Delivery Manager.Key Responsibilities:Manage services and projects for global...

  • Service Delivery Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Payconiq Voltijd

    About PayconiqPayconiq is a leading payment technology platform that is shaping the future of payment solutions across Europe. Our team of over 180 professionals from 40 different nationalities is rapidly expanding as we strive to become a trusted leader in smart processing and payment solutions.Job DescriptionWe are seeking a highly skilled Service Delivery...

  • Service Delivery Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Noord-Holland, Nederland Cognizant Voltijd

    Title: Service Delivery Manager - ServiceNow (Dutch speaking)Your role: The Service Delivery Manager reports to senior leadership and oversees all functions within the delivery organization with the goal of ensuring release of high-quality service t

  • SAP Service Delivery Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Infosys Voltijd

    Job DescriptionWe are seeking a highly experienced Principal Consultant to lead our SAP EHS transformation projects. As a key member of our team, you will be responsible for managing services and projects, establishing new ways of working, and driving engagement with our customers.Key Responsibilities:Manage services and projects to ensure delivery with...

  • Delivery Manager

    23 uur geleden

    Amsterdam, Noord-Holland, Nederland Epam Voltijd

    Role OverviewWe are seeking a highly skilled Delivery Manager to join our Amsterdam office and oversee the management of key EPAM client relationships in the Oil and Gas sector. As a Delivery Manager, you will be responsible for ensuring client satisfaction, managing expectations, and delivering projects on strategy, on time, and within budget.Key...

  • Service Delivery Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Payconiq Voltijd

    Job Title: Service Delivery ManagerAt Payconiq, we're shaping the future of payment by creating a modular, API-based technology platform that seamlessly integrates within the European payment ecosystem. Our team of over 40 nationalities is rapidly expanding as we set out to become a trusted leader in smart processing and payment solutions across Europe.Key...

  • E-mobility Delivery Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Blink Charging Nederland Voltijd

    FunctiebeschrijvingWe zijn op zoek naar een Delivery Manager voor onze e-mobility oplossingen in Nederland. Als Delivery Manager ben je verantwoordelijk voor de levering, installatie en after-sales service van onze e-mobility oplossingen aan klanten in Nederland. Je zult je energie krijgen van het optimaliseren van werkprocessen in een scale-up...

  • E-mobility Delivery Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Blink Charging Nederland Voltijd

    Ben jij onze nieuwe Delivery Manager?We zijn op zoek naar een ervaren Delivery Manager om ons team in Nederland te leiden. Als Delivery Manager ben je verantwoordelijk voor de levering, installatie en after-sales service van onze e-mobility oplossingen aan klanten in Nederland.Taken:Toezicht op installatie activiteiten en projectmanagementactiviteiten binnen...

  • E-mobility Delivery Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Blink Charging Nederland Voltijd

    Ben jij onze nieuwe Delivery Manager?We zijn op zoek naar een ervaren Delivery Manager om ons team in Nederland te leiden. Als Delivery Manager ben je verantwoordelijk voor de levering, installatie en after-sales service van onze e-mobility oplossingen aan klanten in Nederland.Taken:Toezicht op installatie activiteiten en projectmanagementactiviteiten binnen...

  • Service Delivery Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Blue Wireless Voltijd

    Job SummaryBlue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connecting branches, remote sites, and vessels using wireless solutions.As a Service Delivery Manager at Blue Wireless, you will be...

  • Delivery Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Epam Voltijd

    About the RoleWe are seeking a skilled Delivery Manager to join our team at EPAM. As a Delivery Manager, you will be responsible for overseeing the management of key client relationships, taking a technically 'hands-on' approach to defining and delivering solutions and driving a culture of continuous improvement.ResponsibilitiesBe accountable for the overall...

  • Delivery Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Epam Voltijd

    About the RoleWe are seeking a highly skilled Delivery Manager to join our team at EPAM. As a Delivery Manager, you will be responsible for overseeing the management of key client relationships, taking a technically 'hands-on' approach to defining and delivering solutions and driving a culture of continuous improvement.Key ResponsibilitiesBe accountable for...

  • Delivery Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Epam Voltijd

    About the RoleWe are seeking a skilled Delivery Manager to join our team at EPAM. As a Delivery Manager, you will be responsible for overseeing the management of key client relationships, taking a technically 'hands-on' approach to defining and delivering solutions and driving a culture of continuous improvement.ResponsibilitiesBe accountable for the overall...