Service Delivery Manager
4 weken geleden
Payconiq is a leading payment technology platform that is shaping the future of payment solutions across Europe. Our team of over 180 professionals from 40 different nationalities is rapidly expanding as we strive to become a trusted leader in smart processing and payment solutions.
Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our international team of open-minded, ambitious, and fun colleagues. As a Service Delivery Manager, you will play a crucial role in supporting your team and ensuring the successful delivery of our services and commercial agreements.
Key Responsibilities- Manage Payconiq's iDEAL portfolio and maintain close relationships with our partners.
- Monitor service performance and ensure our services meet the agreed standards.
- Identify areas for improvement and implement service improvement plans.
- Develop and maintain standard operating procedures and ensure processes are followed.
- Report on service performance or issues and use reports to inform stakeholders and guide decision-making.
- Manage and resolve service incidents while minimizing impact on customers.
- Facilitate teams on problem management processes.
- 5+ years of experience in similar roles.
- Experience working on continuous improvements and automation of existing processes.
- Strategic planning and good leadership skills.
- Excellent organizational and administration skills.
- Good communication skills; ability to communicate effectively with external parties and other teams in a clear and concise manner.
- Highly proficient in English (Dutch is a plus).
- Client-oriented mindset.
- Honest opinion and ability to provide constructive feedback to others.
- Proactive and 'can-do' attitude; always looking for ways to create a welcoming environment for colleagues and never shy to take action where needed.
- Critical view; always looking for ways to further improve your own and our team's efforts.
- Desire to share knowledge and ability to act as a mentor to others.
- 30 vacation days per year with the possibility to purchase up to 10 extra days.
- Commuting allowance covers 0.21€ per km.
- Pension plan (in addition to your base salary, no personal contribution, fully paid by employer).
- Collective health insurance with CZ (reduced fees).
- ANW, WIA, collective accident insurance (paid by Payconiq).
- Training Budget: 5% of annual gross salary (in addition to your base salary).
- WFH allowance: EUR 2 per worked day from home.
- Internet allowance: 25 euro per month.
- Desk & Chair from employer: employee is owner.
- Mobile phone policy: bring your own device EUR 500 per 2-year, SIM card from Payconiq.
- Structural WFH Policy: hybrid model.
- Voluntary work: 3 days per year.
- MacBook pro laptop.
- LinkedIn Learning.
- ASR Vitality program.
- Relocation package: Visa sponsorship and digital support throughout the relocation process.
- 3 interviews with: HR, your team, and the Hiring Manager.
- 1 offline assignment.
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