SAP Service Delivery Manager

5 dagen geleden

Amsterdam, Noord-Holland, Nederland Infosys Voltijd
Job Description

Are you a seasoned Principal Consultant with a strong background in managing services and transformation projects? Do you want to expand your expertise and take on new challenges? We have an exciting opportunity for you to join our team at Infosys as a SAP Service Delivery Manager.

Key Responsibilities:

  • Manage services and projects for global customers, ensuring delivery of high-quality results within agreed SLAs and KPIs.
  • Establish and implement new ways of working, including DevOps, Agile, and ITIL processes.
  • Collaborate with project managers to ensure seamless delivery of services and projects.
  • Develop and maintain strong relationships with customers, stakeholders, and internal teams.
  • Identify opportunities for digitization and drive innovation through the use of AI, Blockchain, IoT, and other technologies.

Requirements:

  • Previous experience in leading managed services engagements for global customers.
  • Strong knowledge of ITIL processes and stakeholder management.
  • Experience in managing multi-locational teams, including offshore and near-shore teams.
  • Fluent written and spoken English.

Preferred Skills:

  • Experience in leading teams from onsite for successful delivery of SAP full-cycle implementations/services as project manager/service delivery manager for on-site and offshore teams.
  • Experience in working with location business managers and in-depth knowledge of business processes, support processes, and improvement initiatives.
  • Experience in guiding customers and establishing DevOps models of delivery.
  • Experience in the areas of discrete manufacturing, automotive, and chemicals.
  • Natural talent in people management, including team building and driving grounds-up innovation.
  • Experience in proposal management, pre-sales, and driving sales pitches.
  • Good analytical and logical problem-solving skills, combined with the ability to quickly grasp new tasks.
  • Excellent communication and documentation skills.
  • Knowledge/certification of S4 Hana and Scrum Master/Agile Coach/DevOps can be additional benefits.
  • PMP or comparable certification.

About Us:

Infosys is a global market leader in business consulting and technology solutions, named Europe's and Germany's Top Employer 2023. As a renowned partner of future-oriented companies, Infosys supports customers in more than 70 countries to stay ahead of the competition and innovation trends. With strategy consulting and joint development of groundbreaking solutions in technology areas such as mobility, sustainability, big data, and cloud computing, Infosys helps companies grow in a constantly changing world.

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