Service Delivery Design and Engineering Specialist

23 uur geleden

Arnhem, Gelderland, Nederland Zayo Voltijd
Job Summary

Zayo is seeking a highly skilled Service Delivery Design and Engineering Tech I to join our team. As a key member of our team, you will be responsible for provisioning, testing, and turning up Ethernet, WAN, DIA, and Cloudlink solutions across multiple hardware platforms.

Responsibilities
  • Provision and test Ethernet, WAN, DIA, and Cloudlink solutions across multiple hardware platforms.
  • Deploy new equipment and customer services across the network.
  • Test services using RFC2544 and document results in Zayo systems.
  • Maintain processes and procedures documentation for provisioning, testing, and activation of Zayo Ethernet services.
  • Ensure proper documentation and network reliability standards are followed for ongoing support of these services.
  • Document work efforts in Zayo systems to track circuits through the install process.
  • Ensure Zayo creates the finest network available for customer support and long-term company financial success.
  • Interact with customers to provide high-level customer satisfaction.
  • Work nights and weekends as necessary and participate in an on-call rotation.
  • Work well as part of a team and perform as an individual with minimal supervision.
  • Perform special projects and other duties as assigned.
Qualifications
  • Minimum of one year of related experience and/or training specific to IP and Ethernet networking, or equivalent combination of education and experience.
  • Subject matter expert on Layer 1 and 2 of the OSI Model.
  • Excellent communication skills, both verbal and written.
  • Effective problem-solving and interpersonal skills.
  • Basic knowledge of Microsoft Word and Excel, as well as trouble ticketing and circuit inventory software.
  • Knowledge of transmission and TCP/IP standard telecommunication practices and technologies, including Ethernet and IP Networking, BGP, OSPF, RIP, MPLS/VPLS, Spanning Tree Protocols, G.8032, Cisco, Juniper, and Alcatel Lucent Operating Systems.
  • Ability to meet inflexible deadlines, perform non-predictive multiple tasks, and handle customer conflict to a successful resolution.
Benefits
  • Excellent Health, Dental, and Vision Insurance.
  • Retirement 401(k) Savings Plan.
  • Fitness membership discounts.
  • Generous paid time off policy, including paid parental leave.

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