Technical Support Engineer

7 dagen geleden


Amsterdam, Noord-Holland, Nederland Packsize Voltijd
Job Overview
Packsize is a leading provider of innovative packaging solutions. We're seeking an experienced Technical Support Engineer to join our team, providing exceptional technical support to customers across North America.

Responsibilities
  • Provide timely and effective technical support to customers via phone, email, or remote access.
  • Determine the best course of action for resolving technical issues, either through troubleshooting or scheduling on-site maintenance.
  • Maintain a comprehensive knowledge of Packsize technology and provide training to customers as needed.

Requirements
  • Proven experience in IT support or technical services, with a strong background in remote troubleshooting.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Familiarity with Packsize technology and a strong attention to detail.
  • Bilingualism in Spanish is a plus, as well as experience in high-level remote troubleshooting, reliability during hotline shifts, and proficiency with high-paced, high-technology environments.

Benefits
As a member of our team, you'll enjoy a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.
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