Technical Support Specialist

2 weken geleden

Boxmeer, Noord-Brabant, Nederland Marel Voltijd

Transforming the Future of Food

Marel is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical support and expertise to customers, our regional Technical Support teams, and Field Service teams. You will be the reference for all technical/technological questions in your field of expertise (Controls Systems).

Main Responsibilities

  • Solves cases online/remotely and/or decides on follow-up actions in a timely manner, according to the escalation process.
  • Advices and informs internal stakeholders on technical solutions and case status.
  • Ensures that field service engineers' debriefings are processed, and Customer Support is informed on follow-up actions.
  • Updates and/or registers machine information in Installed Base Management system.
  • Identifies technical improvements which can be used for potential commercial opportunities.
  • Is responsible for creating and maintaining service documentation (Service Info, Service Letter and Service Notice).
  • Monitors, evaluates and coordinates reported technical feedback.
  • Identifies structural issues from reported technical feedback.
  • Be the central point for supporting the knowledge build up in the regions and the industry/product group.
  • Identifies need for technical and technological knowledge within regions (technical support engineers).
  • Proactively shares knowledge with regions (technical support engineers).
  • Provides input to the Marel Academy for trainings and training material.

About Marel

We are an international team of people for whom passion isn't just a buzzword. We have an important goal –to create a world where quality food is produced sustainably and affordably –and we're excited to make it happen. As world leaders in advanced food processing solutions, we're in the unique position to transform the future of food and make a real impact –but we need individuals with diverse perspectives and skill to get there.

What's in it for you?

  • Freedom to take initiative and make a real impact in a growing global business.
  • Clear objectives and realistic demands.
  • A network of specialist who are always willing to help.
  • An environment of trust and respect with space to explore and fail.
  • Endless possibilities to keep learning: Access to Linkedin Learning.

Requirements

  • Bachelor work and thinking level. An educational Bachelor Degree is not required.
  • Excellent written and spoken English, Dutch preferred.
  • Strong technical background on high-level food processing equipment required.
  • Excellent communicator with analytical skill and the ability to work under pressure.
  • Experience in field service or technical support is preferred. Experience in the food industry is an advantage.

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