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2 maanden geleden
Job Summary
Expeditors is seeking a highly skilled Logistics Operations Quality Assurance Specialist to join our team. As a key member of our operations team, you will play a crucial role in ensuring the accuracy and timeliness of On Time In Full (OTIF) reason coding related to quality issues in customer shipments.
Key Responsibilities:
- Enhance customer relationships by identifying areas for improvement in the overall customer experience
- Perform regular in-depth analysis of OTIF reason code submissions to ensure accuracy
- Validate, correct, and finalize OTIF reason codes in ticket submissions on a regular basis
- Monitor and maintain the accuracy of customer core OTIF metrics, communicating any potential risks
- Take ownership and create effective Root Cause Corrective Actions (RCCAs) and identify critical issues
- Summarize and present key insights and trends gleaned from reason code validation, RCCAs, and quality issues
- Translate trends and insights into continuous improvement opportunities with a significant impact on OTIF realization
- Measure the impact and value of identified insights and recommendations, prioritizing them accordingly
- Collaborate in the development and updating of weekly reports, dashboards, and presentations that provide stakeholders with insights into quality and continuous improvement
- Communicate with Site Operations Managers to share trends, insights, and recommendations
- Assist in the translation of recommendations into actionable plans and projects
- Support the execution of Quality-related projects and implement necessary process changes and initiatives to improve OTIF
- Coordinate and collaborate with various parties, including customer stakeholders, warehouses, carriers, and service providers, to support OTIF initiatives
- Develop and maintain relationships with cross-functional departments
- Stay informed about best practices in supply chain and process improvement methods, proactively applying new knowledge to enhance processes
Requirements:
- Bachelor's degree with a specialization in Supply Chain, related field or equivalent experience
- 3+ years logistics, supply chain, large scale warehouse operations or related experience
- 1+ years experience with problem solving via data analysis including suggesting, implementing and tracking process improvements
- Knowledge of Kaizen, Lean, Six Sigma, SQL and dashboard reporting is preferred
- Proficiency in using Google Suite tools, including Google Sheets, for data analysis and information sharing
- Excellent customer service skills, including a proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- A proactive and results-oriented mindset, with a commitment to continuous learning and improvement
- Risk sensitive, recognizes when problems arise or are likely to arise
- Ability to use critical thinking to develop, evaluate, recommend and present best options
- Ability to work independently and as part of a cross-functional team
