Process Improvement Specialist
4 weken geleden
Role Overview
We are seeking a highly skilled Process Improvement Specialist to join our Global Process Management team at ING. As a key member of our team, you will play a crucial role in driving process improvements and enhancements across the organization.
Key Responsibilities
- Carry out and coordinate projects across all ING countries, functions, or domains to improve end-to-end processes.
- Coach and support teams to bring tangible results and act within all layers of the organization, from operations to management.
- Develop standards for wide-scale adoption and work with expert leads and/or other process experts across ING to align on standardized approaches, conventions, definitions, and metrics.
- Contribute to increasing process craftmanship across ING via the Process Academy and the Process Community.
Requirements
- Prioritization and planning skills.
- Coordination and project management skills for running multiple concurrent initiatives.
- Strong analytical and problem-solving skills, numerical insight, ability to think of new solutions, and rigor in fact-based/data analysis.
- Strong willingness and ambition to drive process and cultural change, ability to challenge authority, and speak up.
- Strong interpersonal, communication, and relationship management skills for interactions with management and operational staff.
- Leadership skills and ability to motivate staff.
- High level of pro-activeness and taking initiative.
- Strong execution capabilities and delivery of results.
- Perseverance and focus on impact.
- Can-do attitude, ability to see ways forward where others don't.
What We Offer
- An informal, energetic, positive, and collaborative work environment with great people from many different nationalities and backgrounds.
- Working agile, to make new ideas come to life faster.
- Flexible, hybrid working possibilities, aiming for a 50/50 balance between working in the office and from home, plus options to temporarily work from abroad.
- Lots of opportunities to learn, to grow, and to become the professional that you dream of to be.
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