Customer Service Specialist Benelux

2 weken geleden

Den Bosch, Noord-Brabant, Nederland Medela Voltijd

We are seeking a highly skilled Customer Service Specialist to join our team at Medela, a global leader in human milk and medical vacuum solutions.

About the Role

As a Customer Service Specialist, you will be responsible for delivering exceptional customer service to internal and external customers, ensuring that queries are resolved efficiently and effectively. You will process sales orders, contribute to customer service operations, and carry out internal activities as part of the support team.

Your Responsibilities

  • Provide professional and effective services to internal and external customers, meeting customer expectations in line with department procedures and standards.
  • Deal effectively with customer support calls and emails, investigating, logging, and responding to queries in a timely and appropriate manner.
  • Communicate courteously both written and verbal to customers, building positive relationships, responding to queries, and progressing issues.
  • Sales order processing, key accounts, hospital orders, retailers, rental, and consumers, ensuring accuracy and attention to detail.
  • Collaborate with and support sales representatives as required, arranging trials, evaluations, extensions, timely collections, monitoring locations, updating worksheets, and producing regular management reports as requested.
  • Conducting a correct and complete product service administration, conforming to the requirements of the organization, which includes guarantees, repairs, and returns.
  • Processing of electronic payments and refunds, ensuring accuracy and security of customer details.
  • Effectively conveying any changes or updates related to SAP processes or systems to relevant stakeholders and providing necessary training or support to ensure smooth operations within the SAP environment.

Your Qualifications/Experiences

  • VMBO or equivalent - (essential)
  • Fluent in Dutch (verbal and written - essential)
  • Fluent in English (verbal and written - desirable)
  • Related experience in a customer service role
  • Good working knowledge of MS office products essential, and SAP desirable
  • Experience working within a global, matrix organization is an advantage

About Medela

At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an International/European level and witness the direct impact your work has on our company's success.

If you are interested in this opportunity, we look forward to receiving your application. For this position, we only consider direct applications - thank you for your understanding.

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