Order-to-Cash Team Supervisor

2 weken geleden

Rotterdam, Zuid-Holland, Nederland Greenberg Nielsen Voltijd

About Greenberg Nielsen

Greenberg Nielsen is a leading provider of financial services and solutions to businesses across multiple markets. Our team of experts is dedicated to delivering exceptional results and exceeding client expectations.

Job Summary

We are seeking an experienced Order-to-Cash Team Supervisor to join our team. The successful candidate will be responsible for overseeing the order-to-cash team and ensuring the accuracy and efficiency of financial transactions.

Key Responsibilities

  • Lead and guide the Order-to-Cash (OTC) team, fostering a positive and collaborative work environment;
  • Set performance expectations, conduct regular performance reviews, and provide constructive feedback;
  • Oversee the day-to-day operations of the OTC process, ensuring smooth workflow and adherence to established processes and SLAs;
  • Allocate resources effectively to meet workload demands;
  • Facilitate training sessions for team members on order-to-cash processes, systems, and best practices;
  • Develop and generate comprehensive reports on key order-to-cash metrics, including cash application, collections, credit management, and other relevant KPIs;
  • Utilize reporting tools and software to create accurate and visually appealing reports;
  • Analyse financial data to identify trends, outliers, and areas for process improvement;
  • Provide actionable insights to management based on data analysis;
  • Collaborate with finance and business stakeholders to create accurate cash flow forecasts;
  • Identify potential risks and opportunities through data analysis;
  • Identify opportunities to enhance reporting processes and the overall efficiency of the order to-cash function;
  • Implement improvements to streamline reporting and increase data accuracy;
  • Communicate regularly with OTC GBS manager, to provide updates on team performance, issues, and recommendations;
  • Collaborate with cross-functional teams to align reporting with broader business goals;
  • Conduct regular audits to ensure compliance with company policies, industry regulations, and best practices;
  • Address and rectify any discrepancies in a timely manner.

Requirements

  • Bachelor's degree in finance, accounting, or a related field;
  • Experience in process and or team management in Shared Service Centre, is a must have;
  • Experience in order-to-cash processes, with a focus on team supervision and reporting analysis;
  • Experience in using SAP S/4HANA, data analytics and reporting tools (SAC, Power BI);
  • German-speaking is a requirement.

Technical Skills Requirements

  • Strong leadership and team management skills;
  • Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness;
  • Bring a hands-on work approach, with a can-do mentality;
  • Strong communication, interpersonal, and organization/time-management skills required;
  • Demonstrable conflict management experience required;
  • Advanced problem solving and analytical skills;
  • Detail-oriented with a focus on accuracy and continuous improvement.

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