Customer Success Manager UK

7 uur geleden


Utrecht, Utrecht, Nederland Channable Voltijd
About the Role

We are seeking a highly skilled Customer Success Manager to join our team in the UK. As a key member of our Customer Success International team, you will be responsible for ensuring our clients and partners achieve their goals and get the most out of our products.

Your primary focus will be on delivering exceptional customer experiences, identifying opportunities for growth, and developing strategic plans to drive business success. You will work closely with our clients and partners to understand their needs, provide tailored solutions, and ensure seamless onboarding and ongoing support.

Key Responsibilities
  • Develop and execute customer success plans to drive business growth and retention
  • Build and maintain strong relationships with clients and partners to understand their needs and preferences
  • Provide expert guidance and support to clients and partners on our products and services
  • Identify opportunities for upsell and cross-sell, and develop strategies to drive revenue growth
  • Collaborate with cross-functional teams to ensure seamless onboarding and ongoing support
  • Conduct regular check-ins and impact reviews to ensure client and partner satisfaction
Requirements
  • At least 3 years of experience in Customer Success, Account Management, or a related field
  • Proven track record of driving business growth and retention
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in English (written and spoken)
What We Offer
  • A competitive salary and bonus structure
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Flexible working hours and remote work options

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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