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Customer Success Strategist

2 maanden geleden


Utrecht, Utrecht, Nederland Freshworks Voltijd
{"title": "Lead Customer Success Manager", "description": "Drive Customer Success at Freshworks

Freshworks is seeking a seasoned Lead Customer Success Manager to join our team in Utrecht. As a customer champion, you will play a pivotal role in retaining and developing our existing customers.

As a trusted advisor, you will engage with key partners and help them maximize the value of the Freshworks platform. Your expertise will be invaluable in understanding our solution and the client's business and industry trends.

Key Responsibilities:

  • Build deep relationships with customers and drive product adoption
  • Retain customers through proactive analysis and improvement of product usage
  • Inspire customer growth and advocacy through creative solutions and collaboration

Requirements:

  • Experience in a customer-facing role, preferably with consulting or account management
  • Bachelor's degree, with an engineering background being advantageous
  • Excellent communication and empathy skills to become a trusted advisor
  • Ability to collaborate effectively with internal teams
  • Business-level fluency in Dutch language is a must

What We Offer:

  • Life and Permanent disability insurance
  • Free yoga classes twice a week
  • 25 days annual Paid-Time-Off (PTO)
  • 4% of employee gross salary excluding holiday pay as Pension supplement
  • Additional days paid time off (PTO) for every year of service for the first 5 years of your employment
  • Company Funded Employee Assistance Program (EAP) for both you and your family
  • Commuting Benefits
  • Discounted Tax Support Services

At Freshworks, we value diversity and inclusion, and we are committed to creating a workplace that enables everyone to find their true potential, purpose, and passion.

", "lang_code": "en-US"}