Customer Success Manager

4 weken geleden

Utrecht, Utrecht, Nederland Freshworks Voltijd
Job Title: Lead Customer Success Manager

About the Role:

Freshworks is seeking a highly skilled Lead Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our top-tier customers achieve their business objectives and maximize value from our products.

Key Responsibilities:

  • Develop and execute customer success plans to drive adoption and growth of Freshworks products.
  • Collaborate with key stakeholders to define joint success plans and ensure clear communication across all activities of the customer's post-sale journey.
  • Work closely with Strategic Account Managers to develop account plans and identify new expansion opportunities.
  • Provide coaching and education to improve adoption of Freshworks products.
  • Identify and manage risk throughout the year through proactive touchpoints and develop resolution strategies.
  • Collaborate with internal stakeholders to complete customer goals and maintain strong reference ability across your book of customers.

Requirements:

  • At least 10+ years of Customer Success or related experience in a customer-facing B2B environment.
  • Background as a Consultant, Solution Engineer, or similar consultative role is a plus.
  • Experience influencing change in a complex organization.
  • Experience presenting a technology suite of products within an existing portfolio of accounts.
  • Experience growing customer relationships up to C-level across departments, regions, and functions.
  • Business-level proficiency in one of the Nordics languages.

What We Offer:

  • Life and Permanent disability insurance.
  • Free yoga classes twice a week.
  • 25 days annual Paid-Time-Off (PTO).
  • 4% of employee gross salary excluding holiday pay as Pension supplement.
  • Additional days paid time off (PTO) for every year of service for the first 5 years of your employment.
  • Company Funded Employee Assistance Program (EAP) for both you and your family.
  • Commuting Benefits.
  • Discounted Tax Support Services.

About Freshworks:

Freshworks is a global company that enables businesses to delight their customers and employees. We take a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Our cloud-based software suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat, supported by Neo, our underlying platform of shared services.

Join Our Team:

Freshworks is an equal opportunity employer committed to providing equal opportunity for all and believes that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

  • Customer Success Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionCompany OverviewFreshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a...

  • Customer Success Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionCompany OverviewFreshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a...

  • Customer Success Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionCompany OverviewFreshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a...

  • Customer Success Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionCompany OverviewFreshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a...

  • Customer Success Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionCompany OverviewFreshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a...

  • Customer Success Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Freshworks. As a Customer Success Manager, you will be responsible for ensuring our top-tier customers achieve their business objectives and realize value from their investment with us.Key ResponsibilitiesDevelop and execute account plans to drive...

  • Customer Success Manager

    2 weken geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job Title: Lead Customer Success ManagerAbout the Role:Freshworks is seeking a highly skilled and experienced Lead Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our top-tier customers achieve their business objectives and realize value from our products.Key...

  • Customer Success Manager

    1 week geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job Title: Lead Customer Success ManagerFreshworks is seeking a highly skilled and experienced Lead Customer Success Manager to join our team in Utrecht. As a key member of our customer success team, you will be responsible for driving customer growth, retention, and satisfaction.Key Responsibilities:Build and maintain strong relationships with our...

  • Customer Success Manager

    3 weken geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job Title: Lead Customer Success ManagerAbout the Role:Freshworks is seeking a highly skilled and experienced Lead Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our top-tier customers achieve their business objectives and maximize the value of our products.Key...

  • Customer Success Manager

    1 week geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job Title: Lead Customer Success ManagerAbout the Role:Freshworks is seeking a highly skilled Lead Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our top-tier customers achieve their business objectives and maximize the value of our products.Key Responsibilities:Develop...

  • Customer Success Manager

    1 week geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    About FreshworksFreshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.Job DescriptionWe are seeking a highly skilled and experienced Customer Success Manager to join our team. As...

  • Customer Success Manager

    3 weken geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job Title: Lead Customer Success ManagerAbout the Role:Freshworks is seeking a highly skilled Lead Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our top-tier customers achieve their business objectives and maximize value from our products.Key Responsibilities:Develop and...

  • Customer Success Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job DescriptionFreshworks is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our top-tier customers are successful in adopting our products to achieve their business objectives and realize value from their investment with us.Key Responsibilities:Act as a strategic advisor...

  • Benelux Customer Success Manager

    3 weken geleden

    Utrecht, Utrecht, Nederland Channable Voltijd

    Benelux Customer Success ManagerWe zijn op zoek naar een Benelux Customer Success Manager om ons team te versterken. Als Benelux Customer Success Manager ben je verantwoordelijk voor het beheren van onze klanten in de Benelux-regio. Je zorgt ervoor dat onze klanten optimaal gebruik maken van onze diensten en dat ze tevreden zijn met onze prestaties.Je...

  • Benelux Customer Success Manager

    1 week geleden

    Utrecht, Utrecht, Nederland Channable Voltijd

    Benelux Customer Success ManagerWe zijn op zoek naar een Benelux Customer Success Manager om ons team te versterken. Als Benelux Customer Success Manager ben je verantwoordelijk voor het beheren van onze klantrelaties in de Benelux-regio. Je zorgt ervoor dat onze klanten optimaal gebruik maken van onze diensten en producten.Je taken en...

  • Customer Success Manager

    6 dagen geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    About the RoleFreshworks is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our top-tier customers are successful in adopting our products to achieve their business objectives and realize value from their investment with us.Key ResponsibilitiesDevelop and execute account...

  • Customer Success Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland Freshworks Voltijd

    Job Title: Lead Customer Success ManagerAbout the Role:Freshworks is seeking a highly skilled Lead Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our top-tier customers achieve their business objectives and maximize value from our products.Key Responsibilities:Develop and...

  • Benelux Customer Success Manager

    5 dagen geleden

    Utrecht, Utrecht, Nederland Channable Voltijd

    Benelux Customer Success ManagerWij zijn op zoek naar een Benelux Customer Success Manager om ons team te versterken. Als Benelux Customer Success Manager ben je verantwoordelijk voor het opbouwen en onderhouden van een sterk netwerk van klanten en partners in de Benelux-regio. Je zorgt ervoor dat onze klanten optimaal gebruik maken van onze software en dat...

  • Benelux Customer Success Manager

    1 week geleden

    Utrecht, Utrecht, Nederland Channable Voltijd

    Benelux Customer Success ManagerWe zijn op zoek naar een gedreven en communicatieve Benelux Customer Success Manager om ons team te versterken. Als Benelux Customer Success Manager ben je verantwoordelijk voor het beheren van onze klantrelaties in de Benelux-regio. Je zult werken aan het opbouwen van sterke relaties met onze klanten, het identificeren van...

  • Freelance Customer Success Manager

    3 weken geleden

    Utrecht, Utrecht, Nederland Searchsoftware Voltijd

    Wij zoeken een Freelance Customer Success ManagerBen jij een gedreven en communicatief vaardige freelancer die graag klanten helpt om hun doelen te bereiken? Dan zijn wij op zoek naar jou!Als Freelance Customer Success Manager bij Searchsoftware werk je samen met onze klanten om hun behoeften te begrijpen en oplossingen te vinden die bij hun bedrijf passen....