Customer Success Manager

1 week geleden

Utrecht, Utrecht, Nederland Freshworks Voltijd
Job Title: Lead Customer Success Manager

About the Role:

Freshworks is seeking a highly skilled Lead Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our top-tier customers achieve their business objectives and maximize the value of our products.

Key Responsibilities:

  • Develop and execute customer success plans to drive adoption and growth of our products.
  • Build and maintain strong relationships with key stakeholders, including C-level executives.
  • Collaborate with cross-functional teams to deliver seamless 360-degree support to customers.
  • Identify and communicate customer needs, risks, and opportunities for growth.
  • Develop and deliver coaching and education to improve customer adoption and retention.
  • Work closely with sales and marketing teams to identify new business opportunities and drive revenue growth.

Requirements:

  • At least 10+ years of customer success or related experience in a B2B environment.
  • Proven track record of driving customer growth and retention.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work effectively in a fast-paced, global matrixed organization.
  • Business-level proficiency in one of the Nordics languages.

What We Offer:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Freshworks:

Freshworks is a leading provider of cloud-based software solutions for customer engagement and employee experience. Our products are designed to help businesses delight their customers and employees. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment.

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