Customer Success Manager

4 weken geleden

Utrecht, Utrecht, Nederland Freshworks Voltijd
Job Title: Lead Customer Success Manager

About the Role:

Freshworks is seeking a highly skilled Lead Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring our top-tier customers achieve their business objectives and maximize value from our products.

Key Responsibilities:

  • Develop and execute customer success plans to drive adoption and growth of Freshworks products.
  • Collaborate with cross-functional teams to deliver seamless 360-degree support to customers.
  • Build and maintain strong relationships with C-level stakeholders to advocate for our 'Customers for Life' philosophy.
  • Provide coaching and education to improve adoption of Freshworks products.
  • Identify and manage risk throughout the year through proactive touchpoints and resolution strategies.
  • Turn successful customers into advocates through reference calls, case studies, webinars, and blogs.

Requirements:

  • At least 10+ years of Customer Success or related experience in a B2B environment.
  • Background as a Consultant, Solution Engineer, or Solution Architect is a plus.
  • Experience influencing change in a complex organization.
  • Experience presenting a technology suite of products within an existing portfolio of accounts.
  • Business level proficiency in one of the Nordics languages.

What We Offer:

  • Life and Permanent disability insurance.
  • Free yoga classes twice a week.
  • 25 days annual Paid-Time-Off (PTO).
  • 4% of employee gross salary excluding holiday pay as Pension supplement.
  • Additional days paid time off (PTO) for every year of service for the first 5 years of your employment.
  • Company Funded Employee Assistance Program (EAP) for both you and your family.
  • Commuting Benefits.
  • Discounted Tax Support Services.

About Freshworks:

Freshworks is a global company that enables businesses to delight their customers and employees. We take a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Our cloud-based software suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat, supported by Neo, our underlying platform of shared services.

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

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