Customer Success Manager

1 week geleden


Utrecht, Utrecht, Nederland Freshworks Voltijd
Job Title: Lead Customer Success Manager

Freshworks is seeking a highly skilled and experienced Lead Customer Success Manager to join our team in Utrecht. As a key member of our customer success team, you will be responsible for driving customer growth, retention, and satisfaction.

Key Responsibilities:
  • Build and maintain strong relationships with our mid-market and enterprise customers in the Netherlands region.
  • Develop and execute customized customer success plans to drive product adoption, retention, and growth.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to identify and capitalize on new business opportunities.
  • Conduct regular business reviews, roadmap presentations, and product training to ensure customers are getting the most out of our products.
  • Analyze product usage data to identify areas for improvement and develop strategies to increase customer satisfaction and retention.
Requirements:
  • Proven experience in a customer-facing role, with a strong track record of driving customer growth and retention.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
  • Fluency in Dutch language is a must.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Flexible working hours and remote work options.

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