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Company Overview
Freshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. Our suite of products includes Freshdesk, Freshsales, Freshmarketer, and Freshservice, among others.
Job Summary
We are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success of our top-tier customers in Europe. You will act as a strategic advisor to these customers, guiding them to maximize the value of our products and deliver best practices.
Key Responsibilities
- Develop and execute account plans to drive customer growth and expansion
- Collaborate with key stakeholders to define joint success plans and ensure clear communication across all activities of the customer's post-sale journey
- Work closely with Strategic Account Managers to develop account plans and identify new expansion opportunities
- Provide coaching and education to improve adoption of our products
- Identify and manage risk throughout the year through proactive touchpoints and resolution strategies
- Collaborate with internal stakeholders to complete customer goals and maintain strong reference ability across your book of customers
Requirements
- At least 10+ years of Customer Success or related experience in a customer-facing B2B environment
- Background as a Consultant, Solution Engineer, or Solution Architect is a plus
- Experience influencing change in a complex organization
- Experience presenting a technology suite of products within an existing portfolio of accounts
- Experience growing customer relationships up to C-level across departments, regions, and functions
- Business-level proficiency in one of the Nordics languages
What We Offer
- Competitive salary and benefits package
- Opportunity to work with a leading provider of cloud-based software solutions
- Collaborative and dynamic work environment
- Professional development opportunities
