Customer Success Lead
4 weken geleden
About the Role
Freshworks is seeking a highly skilled Customer Success Lead to join our team in Utrecht. As a Customer Success Lead, you will play a critical role in driving customer adoption and retention, ensuring our customers achieve their desired outcomes with our products.
Key Responsibilities
- Build and maintain strong relationships with key customers, understanding their business needs and goals.
- Develop and execute customized success plans to drive customer adoption and retention.
- Collaborate with cross-functional teams to identify and address customer pain points.
- Provide exceptional customer support, ensuring timely and effective issue resolution.
- Conduct regular business reviews and provide actionable insights to drive customer growth.
Requirements
- Proven experience in customer-facing roles, with a strong track record of driving customer success.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and address customer pain points.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Fluency in Dutch language is a must.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
About Freshworks
Freshworks is a leading provider of customer engagement and support software, helping businesses deliver exceptional customer experiences. We are committed to innovation, customer satisfaction, and employee growth.
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