Customer Success Lead

6 dagen geleden

Utrecht, Utrecht, Nederland Freshworks Voltijd

About the Role

Freshworks is seeking a highly skilled Customer Success Lead to join our team in Utrecht. As a Customer Success Lead, you will play a critical role in driving customer adoption and retention, ensuring our customers achieve their desired outcomes with our products.

Key Responsibilities

  • Build and maintain strong relationships with key customers, understanding their business needs and goals.
  • Develop and execute customized success plans to drive customer adoption and retention.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Provide exceptional customer support, ensuring timely and effective issue resolution.
  • Conduct regular business reviews and provide actionable insights to drive customer growth.

Requirements

  • Proven experience in customer-facing roles, with a strong track record of driving customer success.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and address customer pain points.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Fluency in Dutch language is a must.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Freshworks

Freshworks is a leading provider of customer engagement and support software, helping businesses deliver exceptional customer experiences. We are committed to innovation, customer satisfaction, and employee growth.

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