Technical Support Team Lead

6 dagen geleden


Den Bosch, Noord-Brabant, Nederland Renesas Electronics Voltijd

About the Role

The Team Lead Technical Support will be part of the Connectivity Business Division at Renesas Electronics, leading a team of technical customer and application support engineers with expertise in wireless connectivity protocols.

Key Responsibilities

  • Lead a team of technical support engineers in resolving complex wireless connectivity issues.
  • Develop and implement technical strategies to improve customer satisfaction and support efficiency.
  • Collaborate with internal development teams and design partners to resolve technical issues and improve product quality.
  • Develop and mentor team members to enhance their technical and non-technical skills.
  • Act as a technical interface between Renesas customers and internal teams.
  • Travel worldwide for business purposes (approximately 10% of the time).

Requirements

  • 5-10 years of experience in customer support of wireless ICs, preferably Bluetooth, DECT, and Wi-Fi.
  • Expertise in wireless protocols, ARM Cortex microprocessors, and embedded software.
  • Strong debugging skills and knowledge of low-level drivers (UART, SPI, I2C, I2S, SWD).
  • Experience with GIT repository management and strong communication skills.
  • Engineering degree in Computer Science or Electronics.

About You

We are looking for a highly skilled and experienced professional to join our team as a Team Lead Technical Support. If you have a passion for wireless connectivity and a strong background in customer support, we encourage you to apply.



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