Technical Support Team Lead
6 dagen geleden
About the Role
The Team Lead Technical Support will be part of the Connectivity Business Division at Renesas Electronics, leading a team of technical customer and application support engineers with expertise in wireless connectivity protocols.
Key Responsibilities
- Lead a team of technical support engineers in resolving complex wireless connectivity issues.
- Develop and implement technical strategies to improve customer satisfaction and support efficiency.
- Collaborate with internal development teams and design partners to resolve technical issues and improve product quality.
- Develop and mentor team members to enhance their technical and non-technical skills.
- Act as a technical interface between Renesas customers and internal teams.
- Travel worldwide for business purposes (approximately 10% of the time).
Requirements
- 5-10 years of experience in customer support of wireless ICs, preferably Bluetooth, DECT, and Wi-Fi.
- Expertise in wireless protocols, ARM Cortex microprocessors, and embedded software.
- Strong debugging skills and knowledge of low-level drivers (UART, SPI, I2C, I2S, SWD).
- Experience with GIT repository management and strong communication skills.
- Engineering degree in Computer Science or Electronics.
About You
We are looking for a highly skilled and experienced professional to join our team as a Team Lead Technical Support. If you have a passion for wireless connectivity and a strong background in customer support, we encourage you to apply.
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