Huidige banen gerelateerd aan Technical Support Specialist for DService Netherlands - Den Bosch, Noord-Brabant - DAB Pumps
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Technical Support Specialist for DService Netherlands
2 maanden geleden
We are seeking a dedicated and enthusiastic Technical Support Specialist for DService Netherlands to become a vital part of our Technical Support division, focusing on after-sales operations within the Netherlands.
Key Responsibilities:
- Deliver comprehensive after-sales assistance for the Netherlands region, which includes support for spare parts selection, technical documentation inquiries, product details requests, commissioning, initial setup, and troubleshooting issues.
- Monitor and provide support for installations within the Cloud system, aiming to resolve potential issues remotely.
- Manage the proper escalation of claims and customer feedback from the Netherlands, ensuring that subsequent corrective measures and enhancements are communicated effectively back to the region.
- Offer second-level technical support to service partners in the Netherlands, including assistance with spare parts selection, technical documentation, and product details.
- Conduct all support activities via email, phone, or other communication methods, ensuring accurate documentation of contact and product information in the CRM system.
- Handle all requests related to repairs, replacements, and on-site visits from service partners in the Netherlands.
- Participate in a global DService team, providing opportunities to exchange ideas and topics with after-sales colleagues at headquarters and across the organization, with the goal of enhancing service levels for customers.
- Cultivate strong and effective relationships with various teams within DAB Netherlands, service partners, customers, and the DService team at headquarters.
Qualifications:
- A customer-oriented and proactive mindset.
- Strong problem-solving capabilities.
- A technical background is essential.
- Proficiency in English is required.
- Previous experience in similar roles is valued.
- Familiarity with IoT concepts is a plus.
