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We are seeking a dedicated and enthusiastic Technical Support Specialist for our operations in the Netherlands. This role is integral to our Technical Support team, focusing on enhancing after-sales services.
Key Responsibilities:
- Deliver comprehensive after-sales assistance for the Netherlands region, including support for spare parts selection, technical documentation inquiries, product details, commissioning, initial setup, and troubleshooting.
- Monitor and assist with installations within our Cloud system, aiming to resolve any issues remotely.
- Ensure proper escalation of customer feedback and claims from the Netherlands, facilitating effective corrective actions and improvements.
- Provide advanced technical support to service partners in the Netherlands, including assistance with spare parts and technical documentation.
- Conduct all support activities through various communication channels, ensuring accurate documentation of customer and product information in our CRM system.
- Manage requests for repairs, replacements, and on-site visits from service partners in the Netherlands.
- Collaborate within a global DService team, sharing insights and strategies with after-sales colleagues from headquarters and across the organization to enhance service levels.
- Foster strong relationships with teams within DAB Netherlands, service partners, customers, and the DService team at headquarters.
Qualifications:
- Strong customer focus and proactive mindset.
- Excellent problem-solving abilities.
- Technical expertise relevant to the role.
- Proficiency in English.
- Previous experience in similar positions is valued.
- Background in IoT is a plus.
