Technical Support Specialist

6 dagen geleden


Den Bosch, Noord-Brabant, Nederland DAB Pumps Voltijd

We are seeking a skilled and passionate Technical Support Specialist to join our team at DAB Pumps. As a key member of our Technical Support team, you will play a crucial role in providing exceptional after-sales service to our customers in the Netherlands.

Key Responsibilities:

- Provide technical support and assistance to customers in the Netherlands, including spare parts selection, technical documentation, and product details.

- Monitor and support installations in our cloud system, troubleshooting and resolving issues remotely.

- Ensure timely escalation of claims and customer feedback from the Netherlands, implementing corrective actions and improvements.

- Provide second-level technical support to service partners in the Netherlands, including spare parts selection and technical documentation.

- Maintain accurate contact and product information in our CRM system.

Requirements:

- Strong customer orientation and proactive approach.

- Excellent problem-solving skills and technical background.

- Fluency in English.

- Experience in similar roles is highly valued.

- Background in IoT is a plus.



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