Technical Support Specialist
6 dagen geleden
We are seeking a skilled and passionate Technical Support Specialist to join our team at DAB Pumps. As a key member of our Technical Support team, you will play a crucial role in providing exceptional after-sales service to our customers in the Netherlands.
Key Responsibilities:
- Provide technical support and assistance to customers in the Netherlands, including spare parts selection, technical documentation, and product details.
- Monitor and support installations in our cloud system, troubleshooting and resolving issues remotely.
- Ensure timely escalation of claims and customer feedback from the Netherlands, implementing corrective actions and improvements.
- Provide second-level technical support to service partners in the Netherlands, including spare parts selection and technical documentation.
- Maintain accurate contact and product information in our CRM system.
Requirements:
- Strong customer orientation and proactive approach.
- Excellent problem-solving skills and technical background.
- Fluency in English.
- Experience in similar roles is highly valued.
- Background in IoT is a plus.
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