Huidige banen gerelateerd aan Technical Support Specialist for DService Netherlands - Den Bosch, Noord-Brabant - DAB Pumps
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Technical Support Specialist for DService Netherlands
2 maanden geleden
We are seeking a dedicated and enthusiastic Technical Support Specialist for DService Netherlands to become a vital part of our Technical Support division, focusing on after-sales operations within the Netherlands.
Key Responsibilities:
- Deliver comprehensive after-sales assistance for the Netherlands region, including guidance on spare parts selection, technical documentation inquiries, product details, commissioning, initial setup, and troubleshooting.
- Monitor and support installations within the Cloud system, proactively addressing potential issues remotely.
- Ensure proper escalation of customer feedback and claims from the Netherlands, facilitating effective corrective actions and improvements that are communicated back to the region.
- Provide advanced technical support to service partners in the Netherlands, encompassing spare parts selection and technical documentation.
- Conduct all activities through various communication channels, maintaining accurate records of contact and product information in the CRM system.
- Manage requests for repairs, replacements, and on-site visits from service partners in the Netherlands.
- Collaborate within a global DService team, sharing insights and strategies with after-sales colleagues from headquarters and across the organization to enhance service levels.
- Foster strong and productive relationships with teams in DAB Netherlands, service partners, customers, and the DService team at headquarters.
Qualifications:
- A customer-focused and proactive mindset.
- Strong problem-solving abilities.
- A solid technical background.
- Proficiency in English.
- Previous experience in similar roles is advantageous.
- Familiarity with IoT concepts is a plus.
