Technical Support Specialist

2 weken geleden


Eindhoven, Noord-Brabant, Nederland Cooler Master Europe BV Voltijd
Detailed Job Description

Cooler Master, a renowned computer hardware manufacturer from Taiwan, is seeking a skilled RMA/Tech Support Assistant to join its team. Founded in 1992, the company has established itself as a leading brand in the computer industry, specializing in computer chassis, power supplies, coolers, and gaming gear.

The ideal candidate will possess a strong understanding of computer hardware and Cooler Master products, with a minimum of 1-2 years of experience in a similar role. Proficiency in MS Office applications and fluency in English, along with at least one other European language, are essential requirements.

Responsibilities include:

  • Checking and completing incoming RMA requests in the company system
  • Providing excellent customer support to customers
  • Managing spare parts stock

The successful candidate will be expected to maintain a database, stock control of spare parts, and repair/refurbish goods if possible. Ensuring correct credit notes are generated by the sales department is also a critical aspect of the role.

Cooler Master offers a comprehensive salary and incentive package, as well as opportunities for career growth and development. The company values individuality, innovation, and diversity, and is committed to creating an inclusive environment for all employees. We celebrate being different and encourage everyone to embrace their passions.

With a no-nonsense, open business culture and informal direct lines of contact, Cooler Master is an exciting place to work. Join us as an RMA/Tech Support Assistant and contribute to our success in the computer hardware industry.



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