Customer Experience Specialist, French Market
6 dagen geleden
Lemonade is a customer-centric tech company that has revolutionized the insurance industry. We're a team of like-minded makers who thrive in a fast-paced environment and deliver exceptional products.
We're a lean, data-driven organization that values autonomy and ownership. Our teams are empowered to make decisions and drive innovation. We're committed to delivering environmental and social impact through our products and technology.
What We're Looking ForWe're seeking a highly motivated and empathetic Native French speaker to join our team as a Customer Experience Specialist. As a key member of our customer support team, you'll provide surprisingly delightful experiences to our customers while working alongside some of the best talent in the industry.
You'll be responsible for advocating for our community of customers and working closely with our product and engineering teams to maintain an award-winning level of service. If you're passionate about delivering exceptional customer experiences and have a strong understanding of the French language, we'd love to hear from you.
Key Responsibilities- Provide exceptional customer support to our French-speaking customers
- Build customer confidence in our brand by showcasing deep knowledge of our products
- Identify and communicate critical pain points of our customer user experience with a solution-oriented mindset
- Bring our values to life in the way you interact and build community across our teams and company
- Native French speaking skills with a good understanding of the English language
- Strong phone and creative writing skills
- Helpful personality
- Empathy, patience, and an overall positive approach
- Efficient and loves to get things done
- Tech-savvy
- Loads of attention to detail
- Experience working with helpdesk tools (i.e. Zendesk)
- At least 2 years of prior work experience, or a college degree
We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and have a strong understanding of the French language, we'd love to hear from you.
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