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Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd
Join Our Team as a Quality Aftersales Representative

We are seeking a highly skilled Quality Aftersales Representative to join our team at Undutchables. As a Quality Aftersales Representative, you will play a crucial role in ensuring the quality of our products and providing exceptional customer service.

Key Responsibilities:
  • Collaborate with the quality and sales teams to resolve customer complaints effectively and improve product quality.
  • Act as the primary point of contact for customer claims, providing timely and professional support.
  • Develop and manage the Technical Claim Process in Europe, ensuring seamless execution and continuous improvement.
  • Work closely with product management to address technical issues and develop new products.
  • Oversee operational management and maintenance of spare parts, ensuring optimal inventory levels and efficient logistics.
  • Investigate and assess technical claims, including on-site customer visits when necessary.
  • Document and report technical complaints, providing actionable insights for improvement.
  • Monitor product failure rates and implement corrective actions to minimize defects.
  • Provide regular financial updates to management, ensuring transparency and accountability.
Requirements:
  • 2-3 years of experience in quality or after-sales, preferably in an international setting.
  • Degree in electrical, engineering, or technical education.
  • Full-time availability and commitment to the role.
  • Fluent English language skills, with Dutch or German as a plus.
  • Technical expertise in electrical equipment, with knowledge of lighting products a significant advantage.