Customer Service Support Coordinator

2 maanden geleden

Capelle ad IJssel, Zuid-Holland, Nederland Topcon Europe Medical B.V. Voltijd
Job Description

We are seeking a highly skilled and experienced Customer Service Support Coordinator to join our team at Topcon Europe Medical B.V. in Capelle aan den IJssel. As a key member of our service administration team, you will be responsible for coordinating and planning activities, ensuring seamless communication with customers, and providing exceptional customer service.

Key Responsibilities:
  • Coordinate and plan service administration activities to ensure efficient and effective service delivery.
  • Resolve and prevent obstacles in the execution of work activities.
  • Support the use of our service software for sales businesses (key user).
  • Assist the senior service manager in managing customer inquiries and complaints.
  • Contribute to peak periods and absences of team members.
Requirements:
  • Higher professional education (HBO) or vocational education (MBO) with relevant work experience.
  • Excellent knowledge of Excel.
  • Experience in managing and leading teams.
  • Strong communication skills.
  • Customer-focused attitude.
  • Good knowledge of Dutch and English languages.
  • Good administrative and planning skills.
  • Knowledge of SAP BYD or Service Max is an asset.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and international work environment.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team culture.

We are committed to providing a positive and inclusive work environment that values diversity and promotes equal opportunities. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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