Customer Service Director

2 weken geleden


Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd
About the Role

We are seeking a seasoned Customer Service Director to lead our client-facing team and drive business growth through exceptional customer experiences.

Key Responsibilities
  • Develop and implement customer-centric strategies to enhance satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify and capitalize on business opportunities.
  • Monitor and analyze customer feedback to inform product development and service improvements.
  • Build and maintain strong relationships with key clients to ensure long-term partnerships.
  • Lead and mentor a team of customer service professionals to achieve exceptional results.
Requirements
  • At least 2 years of experience in a customer-facing role, preferably in a leadership capacity.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven track record of driving business growth through customer-centric strategies.
  • Technical skills required, as they relate to the use of our products and services.
  • Accountability and personal organization are essential for success in this role.
What We Offer
  • A dynamic and innovative work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including annual leave days, flexible working arrangements, and a comprehensive health insurance plan.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

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