Customer Service Representative Parts Specialist
4 weken geleden
About the Role
We are seeking a skilled and dedicated Customer Service Representative Parts to contribute to the Genie Parts Customer Service team.
As a Customer Service Representative Parts at Genie, you will play a pivotal role in the day-to-day operations of our busy, multilingual, and international Parts Customer Service Department within the mechanical equipment industry.
Key Responsibilities
- Respond to customer inquiries via phone, CRM, and other channels.
- Provide accurate and timely information on parts availability, pricing, and order status.
- Process parts orders and coordinate with internal teams to ensure timely delivery.
- Resolve customer issues and complaints proactively.
- Collaborate with Sales, Materials, Logistics, and Technical Support to address customer needs.
- Maintain comprehensive records of customer interactions and transactions in the CRM system.
- Identify opportunities for process improvements and contribute to enhancing the overall customer service experience.
- Participate in ongoing personal development and training.
Requirements
- Associate degree or equivalent professional experience.
- Experience in a customer service or support role, ideally within the automotive, machinery, or logistics industry.
- Fluent in English (verbal and written). An additional language as German, French or Spanish is a plus.
- Strong communication skills with a focus on customer satisfaction.
- Proactive attitude with eagerness to learn new products and processes and willingness to go the extra mile to meet customer needs.
- Familiarity with CRM software and ERP systems, such as Oracle.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
About Terex
- We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
- Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
- Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
- We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
- We are committed to helping team members reach their full potential.
- Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
- We offer competitive salaries, a weekly work from home day, 24 holidays, 5 ATV days, pension, sickness insurances, health insurance discounts, LinkedIn Learning, a mentorship program, and more.
This description is non-exhaustive and there may be additional duties in accordance with the role.
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